FAQ for Complete Website Package

Frequently Asked Questions for my website service. If you have a question not answered here, please don't hesitate to contact me.

Domain Names

Are domain names included?

I do not include domain names with my Complete Website Package. I know what you’re thinking – how do I call it “complete” without a domain name? The reality is – a domain name is a small expense (usually $10-15 per year) and it’s wise to have the domain in your ownership in your own account regardless of who builds your website. 

Can I use my existing domain name?

Yes, I can use your domain name as long as you have ownership and control of it. If there is an existing site on your domain, there will be no downtime. The existing site will remain live until the new site is ready to go live.

Hosting

What if I already have hosting?

My Complete Website Package includes hosting so you can cancel the hosting that you have currently once the new site is live. Make sure to keep your domain name active if it is registered with the same company where you bought hosting. I can also help you transfer your domain away from your hosting company if needed.

How much storage do I get for my website?

The storage limit for your hosting account is 1,000 MB. Storage space is typically not an issue for most simple websites. Your limits will typically be reached only if you choose to have an email address on your domain. I offer storage upgrades of $2 per month per 1,000 MB upgrade.

How much bandwith do I get for my website?

Bandwith limits for website hosting is a limit on the amount of data that can be transferred to visitors to your website. The more website traffic you receive, the higher your bandwith usage will be. The bandwith limits for accounts on my Complete Website Package is 2,000 MB per month. It would take about 3,000 visitors per month to your website to reach this limit. If you reach that amount of traffic, you deserve congratulations for having some success with your marketing. Contact me to ask about upgrading your bandwith limits. You can double your bandwith capacity for a few dollars per month.

Website Development

What happens after I pay? What is your process?

After you pay the startup fee and sign the agreement, I can do some of the initial setup of your hosting account. I will not begin to build your site until I receive content from you (text, pictures, etc.). For guidance on sending me content, you can read Step 3 on my Getting Started page.

How long does it take to complete a website?

Setup time for new website is typically 2-4 weeks. Every website is different and total time for completing depends on the speed of communications and the overall complexity of the website project.

What pictures will be used on my website?

I can use any pictures that you send me. I also offer unlimited stock photos for the initial setup of your site through istockphoto.com. You can search their site and see all the pictures available for your use. This is a HUGE value to my clients! Most of these professional stock photos cost $10 each.

Do you write the content of the website?

I do not write the content for you. However, I may edit the content to a certain extent for formatting, readability, and search-engine optimization.

Search Engine Optimization

Do you include SEO?

SEO includes on-page optimization and off-page optimization. To understand the difference, you can read my post here.  I do include on-page optimization in the building of your site. Off-page optimization is not included but I often give advice to my clients on SEO activities and investements they can pursue to improve their search engine presence.

How can I be ranked #1 in Google?

There are many factors to getting ranked high in the search engines including competition, content, and the number of links you have pointing to your site. Since the World Wide Web is a web of links, one of the best ways to get higher rankings and traffic in the search engines is to get more links pointing to your site from other sites. There are many ways to do this. As part of my Complete Website Package, I will send you a Search Engine Marketing Guide that highlights a number of steps you can take to build your websites incoming links and popularity. Some of the methods require an investment of money and some require time.

Payments & Terms

Do you offer refunds?

I generally do not offer full refunds of the one-time fee after the work has begun. I also do not generally offer refunds for monthly maintenance and hosting payments except under special circumstances.

Can I pay with a check or bank account?

Currently, I only accept payments by Visa, Mastercard, and American Express. In certain circumstances, I can accept a check payment for the one-time fee.

Can I cancel at anytime?

Yes, you can cancel at any time. There are no long term commitments or contracts.

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